Practical AI & business automation for local businesses.
Make it easier to capture an enquiry and follow it up. We help Northern Ireland businesses explore missed-call responses, WhatsApp contact, quote requests and booking workflows, with clear limits and a human handover.
Start with one repeated problem
You do not need to automate every part of a business at once. Start with a task that repeatedly costs time or leaves customers waiting: a missed call, a quote request that has to be copied into an inbox, or the same booking question asked every day.
Jack and Tom help you work out what should happen next, who needs the information and what should stay with a person. The useful outcome is a process you understand and can manage, not an impressive demo with no clear owner.
Options we can discuss
- Missed-call responses: acknowledge a missed call and collect the information needed for a callback.
- WhatsApp enquiry routes: make direct contact easier or build an approved business-messaging workflow.
- Quote request capture: gather the customer's requirement and pass it to the right person.
- Booking: connect a suitable booking platform or guide customers to an existing booking link.
- Follow-up and reviews: support agreed follow-up steps and request honest customer feedback.
- AI reception: handle suitable initial questions within approved instructions, then hand over when a person is needed.
Each option depends on your phone, messaging and booking providers, permissions and the agreed scope. A WhatsApp contact button is not an automated chatbot, and a booking link does not itself manage appointments.
Keep prices, promises and decisions under your control
Automation should not make up prices, stock, appointment availability or commitments. We agree what information can be used, what can be sent automatically and when the process must stop for review. Sensitive or uncertain enquiries should be passed to a person.
Account access, message permissions, data handling and usage costs need reviewing before a workflow is enabled. You should know how to pause it, see failures and contact the person responsible. A working preview is not the same as an accepted live process.
How setup should work
- Map the current process. Explain what arrives, where it arrives and how you handle it now.
- Choose a small first workflow. Set the destination, permitted actions and human review points.
- Connect approved accounts. Use the required provider permissions and keep private credentials out of website code.
- Test realistic outcomes. Check normal requests, duplicates, missing information and failures before activation.
- Review and refine. Confirm that it saves effort without losing the personal service your customers expect.
A useful addition to your website, not a replacement for service
The Alchemy Sports Therapy website illustrates a simple route to Booksy and WhatsApp. The Gourleys showroom site illustrates the value of a clear quote request. These website features are different from a fully automated receptionist or multi-step follow-up service.
A clear website and useful local search information still matter. Automation deals with what happens around an enquiry; it does not guarantee that a visitor becomes a customer.
Packages and existing systems
Our published AI-only options start from £299 setup plus £99 per month. Website packages and higher automation tiers have different inclusions. Before proceeding, confirm the accounts, provider requirements, usage allowances and ongoing support covered by your quote.
You can start the discussion with your current website, phone setup and a plain description of the task. Do not send passwords or API keys through an enquiry form. We will agree a secure connection process where access is needed.
Questions before you start
Do we need a new website first?
Not necessarily. AI-only options are listed separately, and we can discuss a workflow around the website and systems you already use.
Can every WhatsApp account or group connect?
No single setup fits every account. Official provider eligibility and supported message types must be checked before we promise a connection.
Will everything be fully automatic?
Only the agreed steps. Quotes, exceptions and other sensitive decisions can remain subject to a person reviewing and approving them.
Tell us what would make a difference.
Talk to Jack and Tom about your business, the services you offer and what needs to work better. The first conversation is free and there is no obligation.